Everyone is aware of the value of excellent service. So why don’t more businesses offer it? Many consumers place equal value on a company’s customer care as they do on its products or services. Customers also tend to move towards businesses that give them the best experience, as brand loyalty
It is obvious from the new data that B2B sales must evolve to succeed in the digital age. The last two years influenced B2B buyers and sellers to prefer relying on digital channels. As per the latest statistics, 73.9% of B2B sales opportunities have decreased during the lockdown and 65.2%
With increasing customer demand, we have no other choice than to deliver an excellent Customer Xperience (CX).Over 91 percent of the customers say that a positive customer experience can make them feel the urge to make another purchase again. Besides, over 70 percent mention that they make the purchase based