Agentforce has been transforming the way businesses build and deploy AI agents quickly, efficiently, and securely. According to a recent report, businesses using Agentforce can deploy AI agents 16 times faster than other approaches with 75% accuracy. While the buzz on Agentforce is already around, Salesforce TrailblazerDX 25 was filled with significant updates for businesses and Salesforce users with the launch of Agentforce 2dx.
Agentforce has already been in an intense spotlight since the beginning of 2025, and with the Agentforce 2dx announcement, curiosity about this scalable and modular platform is in the air. This blog will demonstrate everything you need to know about Agentforce 2dx, along with use cases
What is Agentforce 2dx?
Agentforce 2dx is an upgraded version of the original Agentforce platform. It enables organizations to build and customize autonomous AI Agents and deploy them to any workflow or app to operate proactively without human oversight.
What differentiates Agentforce 2dx from other AI platforms?
The answer to this question is the Agentforce 2dx solution itself! It’s outstanding, and its key features are,
Proactive AI Agents
Autonomous AI Agents are the core of the Agentforce 2dx platform. The AI agents can operate independently and proactively by taking actions using real-time insights gained from data besides actively monitoring, managing business processes, and tracking and responding to events without involving any business teams.
Low-Code & Pro-Code Tools for Salesforce Developers and Admins
Agentforce 2dx pro-code and low-code tools enable admins and developers to customize AI agents regardless of their skills. Experienced Salesforce Developers can write custom codes, whereas less experienced ones can continue to use the drag-and-drop interface to configure, customize, and deploy the AI agents. This flexibility encourages everyone to adapt the Agentforce 2dx platform, optimize workflows, and accelerate the automation journey.
Agentforce Developer Edition: A New Playground for Developers
Salesforce Developers can experiment with Agentforce 2dx in a free developer environment and the Data Cloud, also, explore prototype AI solutions, use up to 10GB of storage and 150 large language model (LLM) generations per hour.
Agentforce API & Invocable Actions
With enhanced backend systems and integration with third-party applications, Agentforce 2dx enables developers to embed AI agents seamlessly into business workflows via the Agentforce API and Invocable Actions.
MuleSoft Integration for Simplified API Development
Developers can create and use APIs via MuleSoft integration using natural language. This conversational approach enables developers and admins with limited technical expertise to be quickly involved in API development.
AgentExchange Marketplace
Salesforce has launched AgentExchange, a marketplace that features pre-built template libraries and actions for AI agents that are readily available to Salesforce users. It also enables businesses to quickly innovate, and list paid and free AI agents on AgentExchange.
Agentblazer Learning Paths
The Salesforce Agentblazer program offers a well-structured learning path for developers to upskill and gain expertise in creating autonomous agents. Salesforce users can get Agentforce 2dx certification to evaluate their knowledge and stay ahead of the curve in the AI niche.
How Agentforce 2dx can assist various industries?
- Agentforce 2dx for Manufacturing: AI Agents can improve production processes by predicting maintenance needs, optimizing workflows, and ensuring higher product quality.
- Agentforce 2dx for Healthcare: AI Agents can transform patient care by directly engaging with patients to match them with providers and specialists, speeding up diagnoses and accelerating response times.
- Agentforce 2dx for Finance & Banking: With its ability to integrate APIs seamlessly, Agentforce automates tasks like loan application verification, risk assessment, fraud detection, customer assistance, and credit scoring.
- Agentforce 2dx for Smart Cities: Using real-time insights, Agentforce 2dx AI agents can simplify traffic management, energy optimization, and waste management and boost sustainability initiatives in urban development.
What benefits can an Agentforce 2dx user expect?
The Agentforce 2dx users can experience,
- Properly streamlined customer support with improved response times and usage of real-time analytics to guide agents in delivering excellent customer experience.
- Agentforce 2dx integration with Sales Cloud enables sales teams to track leads, opportunities, and accounts, thereby following up and nurturing them at the right time.
- By consolidating customer interactions across all digital mediums into a single platform, Agentforce 2dx agents can efficiently and consistently maintain personalized customer communication.
- Powered by the Salesforce Data cloud, the Agentforce 2dx platform enables agents to make informed decisions to enhance customer engagement, service delivery, and sales outcomes.
- With Salesforce Einstein AI and Agentforce 2dx integration, businesses can understand customers, predict their behaviors and needs, and act accordingly to retain customers.
- Agentforce 2dx reduces costs on automation.
To conclude, Agentforce 2dx use cases are endless, and its top-notch features can enable businesses to multiply their digital labor and bring operational efficiency across all business units. If you’re looking forward to knowing how Agentforce 2dx can help your business, talk to our Salesforce AI experts at sales@dextara.com today. As a Salesforce Summit Partner, Dextara Datamatics is always involved in building innovative solutions; keep following and supporting us to learn more updates on the launch of our advanced AI accelerators.