Modern manufacturers need a unified platform to streamline operations among sales, operations, and finance teams. Salesforce Manufacturing Cloud by Salesforce is a complete solution that simplifies collaboration and improves visibility across the entire manufacturing process and diverse teams within a company. In this blog, we will discuss the features of Salesforce Manufacturing Cloud and understand how it can make you and your manufacturing teams’ lives much more manageable with its functionalities.
Here’s how your teams can efficiently use Salesforce Manufacturing Cloud for your Manufacturing business:
- Requirement gathering
Your teams will start engaging potential leads received via site visits, phone calls, and other mediums to gather their product requirements on the Salesforce platform. Further, your teams can understand potential customers’ needs, and convert the high-potential leads into valuable customers.
- Opportunity Tracking and Quote Management
Once a lead becomes a customer, your teams will create and track new opportunities on the Salesforce platform and assign a price book tailored to the Customer with a customized list of products and prices. After internal approvals, your teams will send the quote to the Customer to close the deal. Further, you and your Client will now sign the agreement on Salesforce by integrating digital signature tools like DocuSign.
- Sales Management
Retaining customers and ensuring repeat business is crucial for manufacturing companies. By leveraging the “Sales Agreement” functionality in Salesforce Manufacturing Cloud, you can specify product delivery schedules and quantities. This feature enables you and your Customer to remain aligned on expectations, promoting long-term customer relationships. You can also either renew or cancel the agreement based on delivery timelines.
- Order Management
With sales agreements in place, it gets easier for your teams to create orders based on business requirements. Salesforce unifies order information every day, and automated flows revise actual quantity along with revenue values according to the number of orders placed by customers as per active sales agreements.
- Actionable Insights
Your teams can gain insights to better understand and analyze performance metrics, top-selling products, and critical accounts on Salesforce’s Einstein Analytics AI-powered dashboards via Manufacturing Cloud integration. These dashboards enable you to make data-driven decision-making and drive more sales by optimizing strategies.
A list of noteworthy Salesforce Manufacturing Cloud Features to smoothen your manufacturing operations management are:
Account Forecasting
These features can help you streamline the process of sales forecasts using historical data, the latest market trends, and patterns in customer behaviors. Further, Salesforce Manufacturing Cloud features like Advanced Account Forecasting incorporate predictive analytics and ML (Machine Learning) algorithms for dynamic and highly accurate forecasting. These features can help you plan sales strategies, predict market demand, and drive growth for your business sustainably.
Visibility to Inventory Data
Salesforce Manufacturing Cloud fetches and combines data from the Salesforce database (product info, pricing, quoting details) and existing ERP or OMS systems (real-time data) to analyze data for gaining helpful insights into actual sales.
Warranty Management
The advanced warranty management features on Salesforce Manufacturing Cloud enable you to centralize warranty data, streamline tracking processes, and sync service workflows with claim management. This feature can enrich customer experience by supporting Customer self-service portals and further enhance operational efficiency, customer convenience, and satisfaction.
Key Account Manager Targets
This Salesforce Manufacturing Cloud feature helps you set and track sales targets for each account manager, aligning with sales objectives and strategic goals. You can adjust your strategies to maximize sales performance and overall business outcomes by monitoring real-time progress.
To conclude, Salesforce Manufacturing Cloud offers many advanced features that you can tailor to your manufacturing business needs. The Salesforce Manufacturing Cloud implementation brings your sales, operations, and finance teams together and fosters real-time collaboration to improve the manufacturing process’s visibility. Transform your manufacturing operations with our custom Manufacturing Cloud implementation. Talk to our Salesforce consultants at sales@dextara.com