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Edify Service teams; Intensify Customer relationships with us

Achieve >40% faster care resolutions with Salesforce service cloud and deliver customized service to customers in real-time across the globe

Service Cloud

For every business, ‘Customer is the King’ and what do they admire?

Of course, exceptional customer service!

We are passionate about building extraordinary relationships.

Unify the customer-centric procedures; Satisfy your customers!

Salesforce Service Cloud can revolutionize Customer Service by enabling businesses to monitor customer services, operations of Sales and marketing, and other departments in tandem with the Service cloud in a single dashboard.Agents can solve problems faster and support customers regardless of their location. Plus, management has better insight into customer behavior to actively manage the customer experience.

Personalize your customer experience across multiple channels and devices with Dextara’s Service Cloud consulting & implementation Services.

Your Service teams can stay aware of the customer profiles with recommended actions and buyer journeys. Therefore, you can personalize Customer interactions with customized service for your business.

Experience the advantage of your customer interaction

To see how it works for your business

Serve your customers with Salesforce cloud service implementation

Salesforce service cloud

Case management – Asset and order management, Telephony integration

Lighting console- Lighting services, custom reports and dashboards, automation with macros, social customer service

Content- Account and Entitlement, contacts, and contact management

Routing – Omni-channel

Features of Salesforce Service Cloud

  • Increased customer service agent productivity
  • Increased customer satisfaction
  • Faster case resolution time
  • Easy-to-access customer information
  • Automatic information routing
  • Mobile customer service

What does the Service cloud do for Businesses and Service Teams?

Service Teams:

  1. With a flexible agent console, natively integrated telephony, Self-service channels, Service Cloud dashboards can give Customer overview besides scaling support.
  2. Embedded AI, guided workflows, learning paths, & process automation guide service teams to hyper-personalize customer service.
  3. Asset & Order Management keeps a log of customers’ assets, orders details, & support history.
  4. Record service contracts related to accounts & the level of entitlement applicable to identify customer eligibility besides snap-ins to flip back past chat on website/app

For Business:

  1. An agile, low-code platform and AppExchange ecosystem enable teams to adopt service solutions quickly.
  2. An Account Health Monitoring System can analyze customer lifecycle, provide real-time data on an account’s health, predict customer behavior and needs, and identify at-risk accounts earlier for the businesses.
  3. Automatic redirection to an agent with the best skill set to solve customer issues through Omni-channel Routing.
  4. Improved Service Teams’ performance and Customer Service with personalization at every touchpoint.

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