Key Roles and Responsibilities:

• Understanding the goals of business & then provide support to the existing Salesforce solutions within Salesforce CPQ (and related solutions)
• Conduct requirement gathering sessions, prioritizing across requirements, working with the developers on design, implementation and facilitating end-to-end execution is a key aspect of the role
• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities
• Understanding of Quote-to-Cash processes and products, pricing, schedules, discounting, quoting processes, booking, approvals is a plus
• Understanding of the CRM functionality and features such as role hierarchy, Profile/Permission Sets, Custom Objects, flows, validation rules, approval processes, deployment tools and strategies
• Employ a variety of approaches to collecting and documenting business and functional requirements. Such techniques may include, but not limited to, leading workshops, writing use cases, creating context diagrams, and performing stakeholder analysis
• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

Qualifications

• Minimum 7+ years of experience as Salesforce business systems analyst
• 3+ years of Quote-to-Cash experience, including understanding of the following topics/processes – products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.
• 5+ years of Salesforce.com experience, including Salesforce CPQ
• Any Salesforce certification is a must
• Good understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
• Strong organizational, interpersonal and analytical skills with attention to detail
• Excellent communication skills, both written and verbal, capable of relaying technical information to business stakeholders and business information to technical teams